Maternity, holiday, special events etc cover for Irregular Choice Carnaby Street & Camden Stores
As a member of the Irregular Choice retail store manager team, you are expected to represent the brand and its ethos. Irregular Choice is known as a fun, bright and quirky brand. It's a little piece of fantasy that the customer can take away with them. This is what we want the customer to experience when they come to our stores.
The atmosphere we create in our stores with the music, furnishings, and product all work together to create a unique and fun experience. It is the floor staff, the sales team, the managers that can really make it an experience for the customer to remember.
We want everyone who steps through the door to be greeted with a smile, to be made to feel welcome and to be served by someone who is happy to do that little bit extra to help them find something that they love. Even if the customer does not buy anything on their first visit if they have a positive experience they will come back, and recommend us to friends and family. The best promotion for any brand is positive word of mouth! The store manager has the ultimate responsibility for the store environment and the staff working at the store. The store manager should offer guidance, experience, and training where needed so that the assistant managers are empowered to run their stores within the guidelines of the business in the absence of the manager.
The successful candidate must possess the following skills
* One to two years Management experience within a footwear retail environment* A proven history of working within a customer service based role.
* A proven history of working within a customer service based role.
*Excellent communication skills
*Appreciation of process management
*Experience of working within a fast paced environment
*Ability to prioritise and delegate efficiently
*Good computer skills including Microsoft Excel and Word
The key responsibilities of the job are
*Develop and implement the customer service strategy focusing on the objectives of the business.
*Management of store team
*Analyse performance to improve process and address issues
*Deliver daily sales and takings reports and update management
*Investigate issues and update management
*Develop new processes that improve customer service
*Manage and support the team
Please email [email protected] to apply, by sending your cv and covering email including why you are suited to the role, current/expected salary, availability to start etc