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Careers

From time to time we have vacancies in both our Head Office in the UK and within our global store network.
Members of the very elite Irregular Choice team are expected to represent the brand and its ethos. Irregular Choice is known as fun, bright, and quirky. We offer a little piece of fantasy that customers can take away with them and this is what we want them to experience when they come to our stores. The vibe we create by using graphics, music, promotions, social networking and of course our products all work together to create a unique and fun experience but it is you, our potential employees, that can really make it something to remember.
If you feel you have what it takes to work for us, email us at jobs@designasylum.com with a covering letter and a copy of your most recent CV.  We will review your CV and try and match your experience to any positions we may have available.
Due to the high volumes of CVs that we receive we will only contact you if we feel we can match you to a position.  If you do not hear from us within 4 weeks of sending us your CV, unfortunately we will not be taking your application forward.

 

 

 

Customer Service – Brighton Head Office

 

Brighton footwear & accessories company Design Asylum Retail has an excellent opportunity to join the Ecommerce team for www.irregularchoice.com, www.letsbuyshoes.com, www.ebay.co.uk/store etc.

 

Job Purpose – to oversee and administer the front end of the Irregular choice Ecommerce sites to ensure a high level of customer service supporting accurate and timely order processing from end to end.

 

Job Objective - To maximise sales, efficiency, customer satisfaction, customer loyalty and brand awareness.

 

Team – to oversee the Customer Service Advisor, working closely with the Ecommerce Administrator, merchandising, warehouse & distribution, marketing etc

 

Responsibilities include

·       The main focus is to ensure customer queries are answered and resolved in a timely and effective manner, in line with the company ethos.

·       Be aware of daily and weekly targets and driven to maximise sales, service levels and customer loyalty

·       Work closely with Ecommerce administrator and merchandising to ensure accurate and up to date knowledge of online information, stock, deliveries etc

·       Work closely with the warehouse & distribution to ensure orders and returns are processed, despatched and delivered efficiently against stock/payments and ensure daily figures and reports are accurate and informative

·       Work closely with the marketing team to ensure effective promotion of the product and brand through customer service

·       Work closely with head office to facilitate new ecommerce channels of distribution and sales

·       Day to day dealing with ecommerce suppliers eg courier, credit card transaction, stationary etc  

·       etc

 

 

Key skills

·       Excellent verbal and written communication skills

·       Computer literate

·       Highly organised and able to meet deadlines

·       Analytical, accurate, attention to detail

·       Target and success driven

·       Passionate about customer service and fashion

·       Experience & knowledge are required, enthusiasm & a willingness to learn are essential.in this fast advancing Ecommerce arena

 

If you are interested please can you send your CV with covering email including why you are suited to the role, current/expected salary, availability etc to jobs@designasylum.com

 

 

 

Office Assistant – Brighton Head Office

 

Reception – meet & greet visitors at the door, answering the phone & transferring calls

Sample – tracking samples in & out, organising samples, finding samples, archiving samples

Courier – packing/unpacking couriers with documentation, ordering/tracking delivery

Office items – online & physical purchasing

Invoice – checking & collating invoices related to courier & purchasing

Documents – scanning, copying & filing documents

Travel – researching & booking flight hotels

Office space – ensure the office is tidy & clean

Adhoc office support

 

Skills

Good communicator

Computer literate including basic excel

Organised & Tidy

Keen to learn & proactive with can-do attitude

 

Terms of Employment will be either

a)      Apprenticeship - Full time, on the job training plus official apprenticeship scheme (terms apply)

b)      Non Apprenticeship – Part time mornings, on the job training (potentially increase to full time)  

 

If you are interested please send your CV including whether you are applying for apprenticeship / non apprenticeship, why you are suited to the job, availability etc to jobs@designasylum.com

 

 

 

Ecommerce Administrator

 

Purpose – manage the back end of the Irregular choice Ecommerce sites to ensure complete functionality with accurate and up to date information aiming to maximise sales and brand awareness.

 

Ecommerce including  www.irregularchoice.com, www.letsbuyshoe.com, eBay etc

 

Working with internal colleagues in distribution & operations, marketing & design, & merchandising etc

 

Liaising with external website development company to ensure smooth running of site content, accessibility, maintenance and upgrades.

 

Responsible for ensuring all the correct product content is listed, displayed and functioning accurately and on time eg images, prices, stock, descriptions, classifications, graphics, etc

 

Working with the design and marketing team to ensure new graphics seasonal/promotional graphics/marketing campaigns are launched on time and run correctly

 

Updating all areas of the site as needed with new graphics, media, contact, terms and conditions, company information, jobs etc.

 

Providing detailed reports including traffic and sales data, Google and online marketing

 

Develop Ecommerce sites as the business grows including new or updated sites.

Ensuring that all legal requirements that govern the running of an e-commerce site are fulfilled.

 

Ensuring the security of the Ecommerce sites are maintained in line with company procedures.

 

Ensuring the sites function correctly.  Identify any problem areas.  Report site issues, insuring fixes are implemented to minimise down time.  Ensuring contingencies are in place in case of site failure

 

Key skills

·       You should be highly computer literate

·       Comfortable working with large amounts of data, manipulating, checking and improving data quality.

·       Analytical

·       Excellent verbal and written communication skills

·       Experience & knowledge are required, enthusiasm & a willingness to learn are essential.in this fast advancing Ecommerce arena