We will process a refund within 5 days of receiving your returned parcel, and email to let you know we have received and processed it.
After you've received your email, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over it.
We will credit your refund by the same method you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll send a cheque to your billing address.
You have refunded me the wrong amount.
If you think you have been refunded the wrong amount please contact firstname.lastname@example.org quoting your order number and the amount you believe you should be refunded and we’ll deal with it as a priority.
Please note the following may affect your refund:
Delivery charges are only refundable if the goods are faulty and a refund is made.
If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.
We are sorry, but the delivery cost you originally paid is non-refundable unless the goods are faulty.
If you are returning items because you have changed your mind, this will be at your own cost, and we can't refund your postage.
However, if we sent you the wrong item or something faulty, just contact us at email@example.com and we will rectify the issue.
Please however be aware if you are sending something back to us because we have made an error we will ask for a copy of your postage receipt, this should be emailed or sent to us.
To see our terms and conditions of sale please click here