We will process a refund within 7 working days of receiving your returned parcel, and will email you to let you know that your refund has been processed.
After you've received your email, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over it.
We will credit your refund by the same method you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll contact you to arrange another method of reimbursement.
If you think you have been refunded the wrong amount please contact firstname.lastname@example.org quoting your order number and the amount you believe you should be refunded and we’ll deal with it as a priority.
Please note the following may affect your refund:
If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.
We offer a free returns service for UK customers on any full price item. We do not offer a free returns service on any sale product during our sale period. We do not cover the cost of returns outside of the UK. PLEASE NOTE: Free UK returns are only valid for items ordered from 4pm GMT on Thursday 5 November 2015. Orders placed previous to this time may not be valid for free returns.
Extended Christmas Returns
Customers who order from 4pm on the 24th November to 24th December have until the 8th January (or 14 days after receipt of order, whichever is later) to return their purchase for refund or exchange – any orders placed after this period will be subject to our normal returns policy.
If the item you received is faulty or damaged, please contact us on email@example.com or telephone our customer service team on (+44) 1273 733 869 quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
If the item you received is not what you ordered, please contact firstname.lastname@example.org or telephone our customer service team on (+44) 1273 733 869 quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
To see our terms and conditions of sale please click here
This returns policy does not affect your statutory rights.