We will process a refund within 5 days of receiving your returned parcel, and email to let you know we have received and processed it.
After you've received your email, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over it.
We will credit your refund by the same method you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll send a cheque to your billing address.
You have refunded me the wrong amount.
If you think you have been refunded the wrong amount please contact email@example.com quoting your order number and the amount you believe you should be refunded and we’ll deal with it as a priority.
Please note the following may affect your refund:
If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.
We offer a free returns service for UK customers on any full price item. We do not offer a free returns service on any sale product during our sale period. We do not cover the cost of returns outside of the UK.
However, if we sent you the wrong item or something faulty, just contact us at firstname.lastname@example.org and we will rectify the issue.
Please however be aware if you are sending something back to us because we have made an error we will ask for a copy of your postage receipt, this should be emailed or sent to us.
To see our terms and conditions of sale please click here