We dispatch all orders from our UK warehouse. Estimated processing and delivery times will be shown in checkout and quoted in your order confirmation email to assist you.
Our warehouse dispatches orders Monday to Friday, order cutoff time for same-day dispatch is 13:00. Saturday, Sunday and Bank Holidays are not working days, eg if you order at 5pm on a Friday your order will be processed and dispatched on the following working day (Monday, or Tuesday if Monday is a Bank Holiday in England).
Dispatch of your order may occasionally be delayed due to the following...
Busy periods including sale, product launches & Christmas
If the product you ordered is out of stock, we will advise you via email and do our best to source a replacement where possible.
If we suspect fraud or foul play, we may place your order on hold and contact you for further details
You have ordered a made-to-order item with a lead time/specialist delivery service
We cannot 100% guarantee delivery within the specified timeframe, as unfortunately delays do sometimes happen, your courier will keep you up to date via email and SMS as to the progress of your delivery.