careers
From time to time we have vacancies in both our Head Office in the UK and within our global store network.
Members of the very elite Irregular Choice team are expected to represent the brand and its ethos. Irregular Choice is known as fun, bright, and quirky. We offer a little piece of fantasy that customers can take away with them and this is what we want them to experience at Irregular Choice. The vibe we create by using graphics, music, promotions, social networking and of course our products all work together to create a unique and fun experience but it is you, our potential employees, that can really make it something to remember.
Irregular Choice are looking for a Customer Service Manager
Irregularchoice.com is going from strength to strength, bringing iconic and unique fashion footwear to our fans all over the world, and we are looking for a new colleague to join the ECommerce/Brand team in our central Brighton Head Office. The role will be focussed on assisting our customers and Customer Service staff on a day-to-day basis, you must have previous experience of leading a customer-facing team to be considered for this role.
Key Skills...
- Fluent and accurate in English, spoken and written
- Experience dealing with customers via email, social media and over the telephone, in a senior retail or managerial role
- Experience working in an ECommerce environment
- An unshakable sense of confidence, duty, and personal responsibility to provide the best service possible
- Ability to stay calm under pressure and prioritise customers, issues, colleagues and team members minute to minute
- Impeccable interpersonal skills with a knack for diplomacy and a respectful approach
- An ability to think practically and laterally to solve a problem
- A passion for Irregular Choice, and able to connect with our equally passionate fans
- Computer literate, with solid dependable skills in commonly used programs (Excel, Word, Outlook, Photoshop, browsers, CMS)
The following qualities are not essential but will be looked upon favourably, so please do tell us if you have an interest, relevant skills or experience in the below…
- Further languages, notably French, Spanish, German and/or Italian
- Experience mitigating fraud and assessing payment security flags
- Online community management
- Brand-side Retail or PR experience
- Knowledge of the fashion and/or footwear industry
- Experience working for a close-knit, creative, fast paced, growing business
This is a full time, permanent role available for immediate start, the goal for this role will be to provide strong supervisory and managerial support to our current staff in a growing and busy department. You will have the opportunity to shape and lead this department to further success, so the successful applicant will demonstrate vision, confidence, personality and drive.
Please submit your application to jobs@designasylum.com with your CV, availability, salary expectations, and a cover letter demonstrating how you will be the most perfect fit for this new role and brand. We look forward to hearing from you!
If you feel you have what it takes to work for us, but don't see any suitable vacancies, email us at jobs@designasylum.com with a covering letter and a copy of your most recent CV. We will review your CV and try and match your experience to any positions we may have available.
Due to the high volumes of CVs that we receive we will only contact you if we feel we can match you to a position.
