We currently only offer a free Royal Mail tracked returns service for Mainland UK customers on any full-priced item. Any order delivered outside of the mainland UK will need to be returned at your own cost on a tracked service. Please do not attempt to return your parcel with the Hermes code/tracker from your original order as this can cause delays of up to 6 weeks to process your return.
To create a tracked Royal mail return label, please visit www.royalmail.com/track-my-return/create/771
If you do not have access to a printer, you can still create a returns label and show the QR code (which will be emailed to you) to your local post office so they can print your label for you. The Royal Mail returns service can take up to 5 working days to arrive at our returns department, and you can track the progress of your return parcel using the link emailed to you when you created your return label.
The maximum size parcel for this service is 61x46x46 cm and 20 kg weight - if your return parcel is larger than this you will need to split your return into two or more separate parcels and generate additional return labels and return forms. Please contact us if you have any queries.
Sale items and items delivered outside of the UK must be returned to us at your own cost - If you decide to use the Royal mail returns service for non-qualifying items (eg a sale item or a late return), a fee of £3 per item will be charged for use of the service.
Please note: The returned goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods in event of loss or damage, use of our free returns service does not pass responsibility for loss or damage in transit to us.
Our returns address is below:-
Irregular Choice Design Asylum
Unit 2 Harbour Trading Estate
Shoreham By Sea
If you are returning goods to us from outside of the UK, please indicate on any customs form that the goods are 'returned items of UK origin' with a minimum/zero customs value. Failure to do so may result in your return parcel being held by UK customs and may be returned to you, or a fee may be charged for customs clearance or brokerage.
Any fees charged directly to us by your return parcel courier (clearance/handling/VAT/tax/customs/duty) may be deducted from your refund. Please note FedEx services usually charge a £21 handling fee to receive an international shipment - this will be deducted from your refund. We do not recommend using FedEx to return parcels back to us.