shipping and delivery

Processing Times

Please note all online orders will be dispatched from our UK warehouse, estimated delivery dates are shown in checkout to assist you. Dispatch of your order may occasionally be delayed due to the following...

  • Busy periods including sale, product launches & Christmas
  • If the product you ordered is out of stock, we will advise you via email and do our best to source a replacement where possible - this may take up to 7 additional days.
  • If we suspect fraud or foul play, we may place your order on hold and contact you for further details
  • You have ordered a made-to-order item with a lead time/specialist delivery service

Our warehouse dispatches orders Monday to Friday, order cutoff time for same-day dispatch is 13:00. Saturday, Sunday and Bank Holidays are not working days, eg if you order at 5pm on a Friday your order will be processed and dispatched on the following working day (Monday).

We cannot 100% guarantee delivery within the specified timeframe, as unfortunately delays do sometimes happen, but our success rate is close to 99%.

Charges and Delivery times

Mainland UK

  • UK Hermes Standard Tracked £3 or FREE if you spend over £50, usually arrives 2/3 working days after the day of dispatch.
  • DPD UK Next Working Day Delivery £6 or FREE if you spend over £350, usually arrives the next working day after dispatch
  • DPD UK Saturday delivery £6 or FREE if you spend over £350, usually arrives the Saturday after dispatch

UK Highlands, Islands, CI, IOM

  • Hermes Standard Tracked £3 or FREE if you spend over £50, usually arrives 3/5 working days after the day of dispatch. 

EU & Europe

FedEx Cross Border, a 'Delivered Duty Paid' trackable service. Cost calculated at checkout from FREE to £20

  • Ireland £6 or FREE for orders over £100
  • All other EU countries, and also Norway, Monaco, Andorra, Liechtenstein, San Marino, & Switzerland £5 to £20

This service should take 7-14 working days to arrive with you.

Irregular Choice will be covering all VAT, Duty, & Taxes for these countries, so there will be no additional import costs passed onto you!

Rest Of World

UPS Express, a trackable global service. Cost calculated at checkout from FREE to £35.

  • US, Canada £10 or FREE for orders over £110/$150. Usually delivered 2-4 working days after dispatch
  • Mexico, Puerto Rico £10. Usually delivered 2-4 working days after dispatch 
  • Australia, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Russian Federation, Singapore, South Africa, South Korea, Taiwan, & Thailand £15. Usually delivered 5-7 working days after dispatch 
  • Albania, Belarus, Bosnia-Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Macedonia, Moldova, Montenegro, Serbia, Turkey, & Ukraine £20
  • Asia, North Africa, Central Africa, Middle East, Polynesia, New Zealand, & Carribean £30 
  • Rest of World £35

Other charges, duties, tax and import restrictions

Some non EU international deliveries may be subject to customs, legal and regulatory restrictions when sent from our UK warehouse. To comply with local legislation, you may be required to pay additional taxes, fees, levies, or import duty on your purchase, especially so if your order total is over £135/€150/$150. Please check with your local post office or government authority for more information, as these charges are beyond our control.

We will endeavour to assist you if customs related restrictions or delays arise when you order from us, but we are unable to provide local support.

Email Delivery

Usually arrives up to 48 working hours after the order is processed and completed, only available for email gift vouchers.

Tracking Details

Please provide us with an up to date email and phone number when placing your order so we can send you updates and tracking details directly from the carrier regarding your delivery. Please note that Hermes, UPS & FedEx emails will be sent to you via our delivery partner 'Scurri' and may go to your junk folder.

DPD & Hermes also include 'in-flight' options such as delivery to a neighbour/collect from depot/shop where applicable. Please check your tracking details for further info.

Countries We Deliver To

We deliver to most countries in the world. If you have a working postal service where you live, chances are we can deliver to you! Please email us if you cannot see your country listed in the delivery destination chooser at checkout. Large international shipments may be split into smaller parcels where applicable due to weight and volume restrictions.

At checkout, we will offer selected delivery services and charges based on your delivery location, currency, and order contents, any prices or transit times quoted here may be superseded by the services and prices offered to you at checkout.

Design Asylum UK Retail LTD, trading as Irregular Choice is a registered company in England and Wales. Company Number: 6668145 VAT Number: 940 2061 64. 1st Floor, Trinominis House, 125-129 High Street, Edgware, Middlesex, HA8 7DB