Yes, absolutely. We are working hard to dispatch orders, however we have received an unprecedented number of orders in the last few days, so you will experience some delays to order dispatch and to customer service responses. Depending on when you placed your order, we expect it to be dispatched within 5-20 working days of being placed.

Our Brighton store will close its doors on the 28th September 2025. Our website will cease taking orders in the weeks following this. We will announce closer the time when this will be.

Yes, you can still redeem any Irregular Choice gift cards you hold either in our Brighton store or online here. We have stopped issuing new gift cards as of 10th September 2025.

Yes, you can still return orders in line with our return policy, either to our Brighton store up until 28th September, or by post to to our usual returns address, even after we have stopped taking online orders. As we only offer free UK returns for full priced items, and every item online is now discounted, we are no longer offering a free returns service. UK customers can still use the Royal Mail returns portal that you are used to, but going forward we will deduct a £3 fee per return parcel from your refund, for any returned orders using this service. You can still return your order to us using any other chosen suitable postal service at your own cost.

We have received a huge volume of orders in a very short time period, so as such we have removed access to express delivery services and extended our current expected order process time to 10-20 working days after your order is placed. Once we catch up we will enable express shipping services again and reduce our expected processing times. Please bear in mind our staff are working hard during a tough time to get your goodies to you, we will as always process your orders as swiftly as we can.

Yes, we are still accepting payments via all our usual payment methods, including Klarna.