shipping and delivery
Processing Times
Please note estimated delivery dates for your order are shown in checkout to assist you. Dispatch of your order may occasionally be delayed due to the following...
- Busy periods include Sale, Product Launches & Christmas. Due to increased volumes of orders, our processing & dispatch times will increase from 2/3 working days to 5/7 working days.
- If the product you ordered is out of stock, we will do our best to source a replacement where possible - this may take up to 7 additional days.
- If we suspect fraud or foul play, we may place your order on hold and contact you for further details
- You have ordered a made-to-order item with a lead time/specialist delivery service
Transit Costs & Time Frames Mainland UK
UK Hermes Standard Tracked - FREE if you spend over £50 Or £3.00 if you spend under £50. In a hurry? why not try DPD UK Next Working Day Delivery or DPD UK Saturday delivery - £6.00. Please note for DPD Next Day & DPD Saturday delivery, your order needs to be placed by 1 PM.
- UK Hermes Standard Tracked - Usually arrives 2/3 working days after the day of dispatch exc Sundays & Bank holidays.
- DPD UK Next Working Day Delivery - Usually arrives the next working day after dispatch & DPD UK Saturday Delivery - Usually arrives the Saturday after dispatch.
Please note occasional courier delays can happen and as unfortunate as this is, this is outwith our control.
Transit Costs & Time Frames EU & ROW, Some EU & International deliveries may be subject to customs, legal and regulatory restrictions. To comply with local legislation, you may be required to pay additional taxes, fees, levies, or import duty on Irregular Choice purchases if your order total is over £135 - 150 Euros - $150. Please see additional notes at the bottom of this page.
UPS Express
We are now offering an express service with UPS, please see below. We offer FREE shipping if you spend over $150 in the United States and Canada only.
United States, Canada, Mexico & Puerto Rico = £10/$15/€12/AU$20, Delivery 2-4 working days after dispatch.
Free delivery to USA & Canada If you spend over £110/$150/€120/AU$190 Delivery 2-4 working days
Australia, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Russian Federation Singapore, South Africa, South Korea Taiwan, Thailand = £15/$20/€18/AU$25, Delivery 5-7 working days after dispatch.
Albania, Andorra, Belarus, Bosnia-Herzegovina, Channel Island Guernsey, Channel Island Jersey,Isle of Man, Faroe Islands, Gibraltar, Greenland, Iceland, Macedonia, Moldova, Montenegro, Russia, San Marino, Serbia, Turkey, Ukraine = £20/ $27.50/€22.50/AU$35.00
Liechtenstein, Norway, Switzerland = £20/ $27.50/€22.50/AU$35.00
Afghanistan, American Samoa, Anguilla, Antiga & Barbuda, Armenia, Aruba, Kazakhstan, Kenya, Kiribati, Azerbaijan, Bahamas, Bahrain, Bermuda, Bonaire, Brunei, Uzbekistan, Vanuata, Vietnam, Virgin Islands, Wallis & Futuna, Zimbabwe, Cayman Islands, Cook Islands, Curacao, Dominican Republic, East Timor, Egypt, Fiji Islands, French Polynesia, Georgia, Grenada, Guam, India, Iraq, Israel, Jamaica, Kosrae, Kuwait, Kyrgyzstan, Marshall Islands, Martinique, Micronesia, Mongolia, Morocco, Netherlands, Nevis, New Caladonia, New Zealand, Nigeria, Northern Mariana, Oman, Pakistan, Papua New Guinea, Ponape, Qatar, Saipan, Samoa, Saudi Arabia, Soloman Islands, Sri Lanka, St Barthelemy, St Eustatius, St Kitts, St Lucia, St Maarten, St Martin, St Vincent & The Grenadines, Tahiti, Tajikstan, Tonga, Trinidad & Tobago, Turkmeinistan, Turks & Caisoc, United Arab Emirates = £30/ $40.00/€33.50/AU$50.00
Algeria, Angola, Argentina, Burkina Faso, Burundi, Cambodia, Cameroon, Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Botswana, Brazil, Yemen, Zambia, Venezuela, Uruguay, Cape Verde, Central African Republic, Chad, Chile, Columbia, Comoros, Congo, Costa Rica, Cote Divoire, Djibouti, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopa, French Guiana, Gabon, Gambia, Ghana, Guadeloupe, Guatemala, Guinea-Bissau, Guinea Republic, Guyana, Haiti, Honduras, Jordan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mayotte, Montserrat, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Palau,Panama, Paraguay, Peru, Reunion Island, Rwanda, Senegal, Seychelles, Sierrra Leone, Suriname, Swaziland, Tanzania, Togo, Tunisia, Tuvalu, Uganda = £35/ $48.00/€39.00/AU$60.00
INT Taxes & Duties
You are responsible for checking import thresholds or duties for your delivery address before placing an order. It is also your responsibility to ensure any products you order comply with all laws and regulations of the destination country or region.
We will endeavour to assist you if customs related restrictions or delays arise when you order from us, but we are unable to provide local support.
You may have to pay Customs Duty or Excise Duty on goods sent from the UK before you can collect them. You must also check
Tax & Duty - You'll be contacted by UPS explaining how to pay any VAT, duty and fees for dealing with customs.They'll normally hold your parcel for about 3 weeks. If you haven't paid the fee by then, it'll be sent back to us.
Customs Duty - You'll be charged Customs Duty on goods sent from outside the UK if they're above a certain value. The value includes:
- the price paid for the goods
- postage, packaging and insurance
If you purchase from us for delivery outside of the UK, please be aware that the destination country may charge additional customs charges for importing the goods - this is beyond our control.
FedEx Cross Border - Estimated delivery ranges from 5 days to 20 days for the below countries. Please note your parcel may be handed over to a local postal servcie in your destination country for final delivery.
Ireland = £6.00/€7.25/$8.50USD/$10.25AUD
Belgium/France/Germany/Netherlands/Czech Rep./Luxembourg = £5.00/€6.25/$7.50USD/$9.25AUD
Austria/Denmark/Hungary/Poland/Slovakia/Slovenia = £7.50/€9.45/11.25USD/$14.00AUD
Spain/Sweden/Portugal/Italy/Latvia/Lithuania = £10.00/€12.50/$15.00USD/$18.50AUD
Bulgaria/Greece = £20.00/€25.00/$30.00USD/$37.00AUD
Croatia/Finland/Romania = £15.00/€18.75/$22.50USD/$27.75AUD
Cyprus/Estonia/Malta/Romania = £12.50/€15.65/$18.75USD/$23.00AUD
Estimated delivery ranges from 5 days to 20 days for the above countries.
Eu - Customs,Vat & Duty charges exlained,
As you will be aware, the Government has announced that it has reached a trade deal with the EU. This means that Duty charges will apply to your order if it is over 150 euros.
VAT will still be payable to the EU member state where the shipment is received. These shipments would be Zero VAT rated in the UK, which means you "customer" would not pay VAT on these shipments. Rather VAT is due in the destination country where you receive the item to. So in essence there is no increase in costs. Until June 2021 the EU VAT charge will not apply to items below 22 euros value.
Irregular choice has opted to use FedEx Cross borders for all EU countries, and while this may take a little longer to reach you but we will cover Vat , Duty & Taxes rather than the yourself "customer".
Please note, for all items sent outwith mainland UK, we cannot accept responsibility for any delays at customs, or due to Covid or Brexit.
Email Delivery - Usually arrives up to 48 working hours after the order is processed and completed, only available for email gift vouchers.
At checkout, we will offer selected delivery services and charges based on your delivery location, currency, and order contents, any prices or transit times quoted here may be superseded by the services and prices offered to you at checkout.
Tracking Details
If your order is to be delivered by FedEx in the EU, UPS in Rest of world or Hermes in the UK, you can provide your mobile telephone number and email address at checkout to receive updates and tracking details directly from the carrier via email and SMS regarding your delivery. Please note that Hermes, UPS & FedEx emails will be sent to you via Scurri and may go to your junk folder.
DPD & Hermes also include 'in-flight' options such as delivery to a neighbour/collect from depot where applicable. We will email tracking details to you in the morning after your order is dispatched.
Countries We Deliver To
We deliver to most countries in the world. If you have a working postal service where you live, chances are we can deliver to you! Please email us if you cannot see your country listed in the delivery destination chooser at checkout. Large international shipments may be split into medium parcels where applicable due to weight and volume restrictions.
Design Asylum UK Retail LTD, trading as Irregular Choice is a registered company in England and Wales. Company Number: 6668145 VAT Number: 940 2061 64. 1st Floor, Trinominis House, 125-129 High Street, Edgware, Middlesex, HA8 7DB
