shipping and delivery

Processing Times

Please note that our cut off point for orders to be dispatched on DPD same day is Monday to Friday at 13:00 UK time. Any orders placed after this time on these days or at any time over the weekend will typically be shipped on the next working day, however we will try our best to ship any order placed up to 14:00 UK time for DPD Next Day Delivery services on the same day if we can. Working days are Monday to Friday, excluding Bank Holidays.  Estimated delivery dates for your order are shown in checkout to assist you.

Dispatch of your order may occasionally be delayed further than the above due to the following...

  • Busy periods (sale/product launch/Christmas), due to increased volumes of orders, there may be an additional delay in dispatching your order - however this will be reflected in the delivery date estimate at checkout when you select your chosen delivery service.
  • If the product your ordered is out of stock, we will do our best to source a replacement where possible - this may take up to 7 working days in rare cases
  • If we suspect fraud or foul play, we make place your order on hold and contact you for further details 
  • You have ordered a made-to-order item with a lead time/specialist delivery service

Transit Times

  • UK Royal Mail Standard Tracked - Usually arrives 2 days after day of dispatch.
  • DPD Next Working Day Delivery (Inc. before 11am) - Usually arrives the next working day after dispatch. 
  • DPD Saturday Delivery - Usually arrives the next Saturday after dispatch.  Please note you need to order by last order cutoff time on Friday (if Friday is a working day) to receive Saturday delivery on the following day.
  • UK Royal Mail First Class Tracked - Usually arrives the next working day after dispatch - this is the fastest service for Scottish Highlands and Islands.
  • Non UK Delivery - Ranges from 2 day transit times (Ireland), through 3-4 days (Western Europe) to 14-20 days (Pacific Islands, South America)
  • Email Delivery - Usually arrives up to 24 working hours after order placed, only available for email gift vouchers.
 
At checkout, we will offer selected delivery services and charges based on your delivery location, currency and order contents, any prices or transit times quoted here may be superceeded by the services and prices offered to you at checkout.  Please do not hesitate to contact us if you need any assistance with delivery queries on +44 1273 733 869 or email us on enquiries@irregularchoice.com.  Our Customer Care Service is available to help you during UK office hours on normal working days.
 
All times quoted are UK local time (GMT or BST). All transit times quoted are based on previous performance but cannot be 100% guaranteed to arrive on the estimated date given.  We may rescind, suspend, or change any services or prices quoted here at our discretion.
 
 

Tracking details

If your order is to be delivered by DPD in the EU or Royal Mail in the UK, you can provide your mobile phone number and email at checkout to receive updates and tracking details directly from the carrier via email and SMS regarding your delivery.  DPD also include 'in-flight' options such as deliver to a neighbour/collect from depot where applicable. We'll email tracking details to you the morning after dispatch for all non-EU orders - please email us at enquiries@irregularchoice.com if you require further information.  You'll also find tracking details for all Royal Mail shipments in your customer account.

 
 
Price Overview
 
  • UK Royal Mail Standard Tracked - FREE (spend £50)
  • UK Royal Mail Standard Tracked - £3.00 (under £50)
  • UK DPD Next Working Day Delivery - FREE (spend £200)
  • UK DPD Next Working Day Delivery - £5.00 (under £200)
  • UK DPD Saturday Delivery - £6.00
  • UK DPD Next Working Day Delivery Before 11am - £8.75
  • N.Ireland DPD Next Working Day Delivery - £7.00
  • UK Royal Mail First Class Tracked - £10.00
  • DPD Classic Ireland/Belgium/France/Germany/Netherlands/Czech Rep./Luxembourg - £5.00/€6.25
  • DPD Classic Austria/Denmark/Hungary/Poland/Slovakia/Slovenia - £7.50/€9.38
  • DPD Classic Spain/Sweden/Portugal/Italy/Latvia/Lithuania - £10.00/€12.50
  • Royal Mail International all other countries - max charge per item £10.00/€12.50/$14.50USD
  • Royal Mail International USA/Canada - £10.00/€12.50/$9.95USD per order for orders under £70/€100/$100USD/$130AUD
  • Royal Mail International USA/Canada/Australia/New Zealand - FREE for orders over £70/€100/$100USD/$100AUD

Prices, delivery times, and services tailored to your order and delivery destination will be shown at checkout

Countries we deliver to

We deliver to most countries in the world.  If you have a working postal service where you live, chances are we can deliver to you!  Please email us if you can't see your country listed in the delivery destination chooser at checkout.  Large international shipments may be split into smaller parcels where applicable due to weight and volume restrictions.

 

VAT and other charges

All prices for goods and services delivered within the European Union include VAT where applicable. The VAT charged will be either VAT in the country of delivery (rates will vary by country but our prices remain unchanged) or UK VAT. For goods and services delivered outside the European Union VAT is not charged although the price shown on the website remains unchanged.  If you purchase from us for delivery outside of the EU, please be aware that the destination country may charge additional tax and customs charges for importing the goods - this is beyond our control.  Applied VAT charges for your order will be shown on your order invoice.

Design Asylum UK Retail LTD, trading as Irregular Choice is a registered company in England and Wales. Company Number: 6668145 VAT Number: 940 2061 64. 1st Floor, Trinominis House, 125-129 High Street, Edgware, Middlesex, HA8 7DB